At Chester Field & Sons, we respect and value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.

1. Information We Collect

When you interact with our website, we may collect the following types of personal data:

1.1 Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, phone number, and password.
  • Order Information: When you make a purchase, we collect your billing address, shipping address, and payment details.
  • Communication Data: If you contact us via email or phone, we may collect records of our correspondence.

1.2 Information We Collect Automatically

  • Device & Usage Data: We collect information about how you access and use our website, including your IP address, browser type, device details, and browsing behavior.
  • Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze website traffic. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To Process Orders: To manage payments, shipping, and customer support.
  • To Improve Our Website: To analyze user behavior and enhance our services.
  • To Send Marketing Communications: If you opt-in, we may send promotional emails about new products or special offers. You can unsubscribe at any time.
  • To Comply with Legal Obligations: To meet regulatory and tax requirements.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Payment processors, delivery couriers, and IT service providers who assist in running our business.
  • Legal Authorities: If required by law or to protect against fraud and security threats.

4. Your Rights & Choices

Under UK data protection laws, you have the following rights:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Erasure: Request deletion of your personal data when it’s no longer needed.
  • Objection to Processing: Opt out of marketing communications.
  • Data Portability: Request your data in a structured format.

To exercise your rights, please contact us at info@chesterfieldandsons.co.uk.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no online platform can guarantee 100% security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill our services and legal obligations. After this period, we securely delete your data.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📍 Address: 85 Great Portland Street, First Floor, London, W1W 7LT
📞 Phone: 07999 167332
📧 Email: info@chesterfieldandsons.co.uk