Welcome to Chester Field & Sons. These Terms & Conditions outline the rules and regulations for using our website and services. By accessing or making a purchase on chesterfieldandsons.co.uk, you agree to comply with these terms. If you do not agree, please do not use our website.
1. General Information
- Company Name: Chester Field & Sons
- Registered Address: 85 Great Portland Street, First Floor, London, W1W 7LT
- Phone: 07999 167332
- Email: info@chesterfieldandsons.co.uk
2. Eligibility
By using our website, you confirm that:
- You are at least 18 years old or have parental consent to shop with us.
- You provide accurate and complete information when making a purchase.
- You use our website for lawful purposes only.
3. Products & Orders
3.1 Product Descriptions
We strive to provide accurate product descriptions and images. However, slight variations may occur, and we do not guarantee that colors or details will exactly match those shown on your screen.
3.2 Pricing & Availability
- All prices are listed in GBP (£) and include VAT (where applicable).
- We reserve the right to change prices, discontinue products, or update stock availability without notice.
3.3 Order Process
- Once you place an order, you will receive a confirmation email. This does not guarantee acceptance of your order.
- We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspected fraudulent activity.
4. Payment & Billing
- We accept payments via credit/debit cards, PayPal, and other secure payment methods.
- Your payment details are processed securely, and we do not store your card information.
- If a payment is declined, we are not responsible for any delays or order cancellations.
5. Shipping & Delivery
5.1 Delivery Times
- We aim to dispatch orders within [X] working days. Delivery times vary based on location and chosen shipping method.
- We are not liable for delays caused by couriers, customs, or unforeseen circumstances.
5.2 Shipping Fees
- Shipping costs are displayed at checkout and depend on your location.
- Free shipping may be available for qualifying orders.
5.3 International Shipping
We currently only ship within the United Kingdom.
6. Returns & Refunds
6.1 Return Policy
- You may return unused and unopened items within [X] days of delivery for a refund or exchange.
- Items must be in original packaging with tags attached.
6.2 Refunds
- Refunds are processed within [X] days after we receive the returned item.
- Shipping costs are non-refundable unless the item is faulty or incorrect.
6.3 Non-Returnable Items
Certain items, such as personalized products, perishable goods, and hygiene-related items, cannot be returned unless faulty.
7. Cancellations
- You may cancel an order before it is dispatched.
- If your order has already shipped, you must follow our returns process.
8. User Accounts & Security
- If you create an account, you are responsible for maintaining confidentiality.
- You must not share your login details or allow unauthorized access.
- We reserve the right to suspend or terminate accounts suspected of misuse.
9. Intellectual Property
- All content on this website, including logos, images, and text, is owned by Chester Field & Sons and protected by copyright laws.
- You may not copy, reproduce, or distribute our content without written permission.
10. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
- Our liability is limited to the total amount you paid for the product in question.
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled in UK courts.
12. Changes to Terms
We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
📍 Address: 85 Great Portland Street, First Floor, London, W1W 7LT
📞 Phone: 07999 167332
📧 Email: info@chesterfieldandsons.co.uk